If you are a biker (the non-motorized kind), you know that every bike shop has a team of bike repair guys (yup, often guys). Over the years, I've been impressed by their generosity. I could tell you story after story about how they would bend over backwards to repair my bike and get me back out on … [Read more...] about Scarlett Letter #128: Client service lessons from the bike shop repair guys
Archives for July 2010
Scarlett Letter #127: Must Followup on these Tweets from Q1-2 2010 (Part II)
In Scarlett Letter #126, I posted a dozen key tweets from this year that I myself (and perhaps you, too!) need to delve into at a deeper level. Here's the rest (just eleven!). Please do let me know your own thoughts or experiences relating to these ideas, resources, concepts, etc. Privately or … [Read more...] about Scarlett Letter #127: Must Followup on these Tweets from Q1-2 2010 (Part II)
Scarlett Letter #126: Must Followup on these Tweets from Q1-2 2010 (Part I)
Seven months into 2010, I realize that I have not fully followed up on some of the 'to do' items that I've posted on Twitter. First, let me explain that there are two reasons that I post tweets: 1. The 'usual' reason: to build relationships and trust; to join in the spirit of sharing; to win new … [Read more...] about Scarlett Letter #126: Must Followup on these Tweets from Q1-2 2010 (Part I)
Scarlett Letter #125: Resist the urge to provide backup explanations when ‘creating’ ideas, concepts, designs
Recently I was in Europe, speaking with an accomplished young author and professor from Germany. Her name was Lillian, and we spent some time talking about our respective teaching philosophies. Because I so often co-purpose my approaches to my Scarlett Consulting design and construction clients … [Read more...] about Scarlett Letter #125: Resist the urge to provide backup explanations when ‘creating’ ideas, concepts, designs
Scarlett Consulting #124: Clarifying roles and responsibilities
Or maybe I should be titling this post: Expecting the wrong things from the wrong people. Not unlike the majority of sizable AEC firms, Columbia College of Chicago has a formidable information technology (IT) team. This group educates adjunct professors, like myself, on the latest and greatest … [Read more...] about Scarlett Consulting #124: Clarifying roles and responsibilities
Scarlett Letter #123: Make it easy for your internal staff members to share knowledge with one another.
Have you ever noticed how people from your firm will attend conferences, seminars, lunch sessions, etc. but then they will neglect to share their new knowledge or experience? When times are busy, admittedly, it’s hard to keep track of what’s being absorbed and shared, let alone keep up with regular … [Read more...] about Scarlett Letter #123: Make it easy for your internal staff members to share knowledge with one another.