What 'idea' person hasn't been disappointed at some point when they realized their idea was good (acknowledged as 'good' by others as well), but not 'absolutely necessary'? I once had an invention that I thought for sure was going to make me a rich woman and an early retiree! Due to the above … [Read more...] about Scarlett Letter #8: Part II — When your services are “Nice-to-have” versus “Gotta-have-it-or-else”….
AEC
Scarlett Letter #7: Part I — When your services are “Nice-to-have” versus “Gotta-have-it-or-else”….
Had a conversation today with the CFO of a software company (focusing on the healthcare industry). We discussed his firm’s products/service offerings. They sounded pretty cool. But, there was a But. Their offerings are “nice and helpful” but not “absolutely necessary”. Why is this? 1. Lack of … [Read more...] about Scarlett Letter #7: Part I — When your services are “Nice-to-have” versus “Gotta-have-it-or-else”….
Scarlett Letter #6: Stellar Client Service–It doesn’t get better than this!
If your firm is cognizant (and respectful of) your clients' perspectives and testimonials, then you likely conduct frequent Client Perception Surveys to ensure your clients recognize the value in your services. Architects, engineers, planners, designers, building contractors, and real estate … [Read more...] about Scarlett Letter #6: Stellar Client Service–It doesn’t get better than this!
Scarlett Letter #2: “Business appropriate” equivolent to tourette’s syndrome
In business, what can provide the same sort of ‘release’ as tourette’s syndrome? I took the bus downtown today. I had a meeting at 1pm, and allowed plenty of time for normal Chicago public transportation delays. The obstacles our ride experienced went far beyond ‘normal’: multiple construction … [Read more...] about Scarlett Letter #2: “Business appropriate” equivolent to tourette’s syndrome
Scarlett Letter #1: Announcing Launch of Scarlett Letter Blog
The Scarlett Letter will be issued bi-weekly, on Mondays and Thursdays. Expect red hot anecdotes, insights, challenging questions to ponder, and reliable intelligence regarding the architecture/engineering/construction industry. … [Read more...] about Scarlett Letter #1: Announcing Launch of Scarlett Letter Blog