Over the holiday weekend, I had a chance to spend time with a fairly new group of friends. In this case, I was the 'outsider'. They had all traveled together previously and had built solid friendships. I knew very little about any of them, so it was cool that they included me in their Michigan … [Read more...] about Scarlett Letter #21: Surrounding yourself by people that inspire you?
Motivation
Scarlett Letter #13: Keep your good ideas from slipping away…
“When you want to get something done, write it down.” How often have we heard this piece of advice, or something similar? Recently, I’ve been getting more eyebrow raises and questioning looks from those who see me whip out my tiny notebook (in public) and start writing something down. I could be … [Read more...] about Scarlett Letter #13: Keep your good ideas from slipping away…
Scarlett Letter #6: Stellar Client Service–It doesn’t get better than this!
If your firm is cognizant (and respectful of) your clients' perspectives and testimonials, then you likely conduct frequent Client Perception Surveys to ensure your clients recognize the value in your services. Architects, engineers, planners, designers, building contractors, and real estate … [Read more...] about Scarlett Letter #6: Stellar Client Service–It doesn’t get better than this!