SERVICES

CLIENT FEEDBACK SURVEY

This survey assembles market trend data as well as the clients’ perceptions of your firm. Collected through journalistic-styled phone interviews and focus groups, the data is integrated into a report that summarizes the findings into a format most relevant to your business. Not only do you receive valuable information, but you also send a powerful ‘we care’ message to your clients.

The point: Direct, fully candid feedback provides sure-fire intelligence to shape multiple aspects of your business.

Deliverable: Client Feedback Report with a summary of findings and initial recommendations; transcripts of interviews (plus tape recordings of focus groups).

Expect: Trends and data to guide future business strategy; insight on emerging markets; intelligence to shape your marketing message and materials; testimonials; lessons learned.